ibis Hamilton Tainui

Great location with a mall 6 mins walk. Valet car service could do with a better attitude when receiving keys. Satellite tv didn’t work properly till 11pm but had some wonderful staff who really went out of their way to welcome and trouble shoot issues. A-few staff members definitely need a customer service refresher course, I just kept biting my tongue…. Comfortable room with all you would need and brekkie was full American with some good coffee options. I’ll be back for sure. A huge shout out to the lovely reception ladies who really made the stay worth it.

I arrived on my birthday and received a little treat in the form of a small plate of cake from the staff members. I didn't catch their names, but it was the female staff members working at around 3:30pm on 12th September. The room itself is what I expect from Ibis (which is a good thing), and offered a good view of the bridge and river that is behind the hotel. Finally, the staff were very quick to respond when, on my first night, another person staying at the hotel thought it would be appropriate to have a phone conversation, with the speaker on, at around 4am. They came up within seconds and told her to go back in her room. Some other hotels don't bother when you complain about this sort of thing and tell you that you need to do it yourself.

The breakfast was outstanding.

The room was great, very modern & comfortable, had everything we needed for the time we were there.